Conclusion 5. Theresa Brown, in Healing: When a Nurse Becomes a Patient , said, “ People failed me when I was a patient and I failed patients when working as a nurse. I see that now .” 7 At least some of these failures may be connected to a lack of soft skills. If health care professionals are honest, Brown’s statement applies to most of us. Focus- ing on soft skills in our own practice and preparing students to use meaningful communication, adaptability, time management, and empathy are important for improving health care for all patients. MATE Skills Evaluation and Reflection MATE Skills Evaluation and Reflection Meaningful Communication Always Sometimes Rarely Never Kindness is an integral part of my communication.
I give the person to whom I am speaking my full attention. I use active listening when communicating with others. I ask questions to fully understand what others are saying. Areas of strength in Meaningful Communication:
Areas for improvement in Meaningful Communication:
Adaptability
Always Sometimes Rarely Never
I am flexible when changing circumstances affect my work. I avoid blaming others for changing what needs to be done. I tend to face problems and move forward, rather than looking back. I like new challenges. Areas of strength in Adaptability:
Areas for improvement in Adaptability:
Time Management
Always Sometimes Rarely Never
I develop a plan for proceeding before I begin to tackle tasks or assignments. I prioritize tasks or assignments according to their importance. I do not procrastinate when starting new tasks or assignments.
I complete tasks or assignments on time. Areas of strength in Time Management:
Areas for improvement in Time Management:
Empathy
Always Sometimes Rarely Never
I am aware of my own feelings. I am aware of the emotional state of another person. I engage with others and share these emotions. I take action to support other people. Areas of strength in Empathy:
Areas for improvement in Empathy:
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